Issue:
Enter a description of your issue here, in full detail.
My citra cant work at all it never open when i clicked it and tried all other ways i’d found in this citra supports
System Information
Operating System: Windows 10
CPU: Intel i5-7200U CPU @2.50GHz 2.70GHz
GPU: AMD Radeon™ R5 M430
Citra Version (found in title bar): N/A (latest from official site)
Game: N/A
Screenshot of Issue (include the full Citra window including titlebar): N/A
Do you mean the program itself can’t run or that you cannot launch any games. If you mean the former, make sure you’re trying to run citra-qt.exe and not citra.exe. If you can’t launch citra-qt.exe, try adding citra-qt.exe as an exception to your virusscanner.
If it still doesn’t launch, type winver into your search bar and launch the pompt when it comes up. This should give you information about your windows installation and update version. If you’re on Windows 10 version 1909, you’ll need to update to a newer windows version (2004/20H2/21H2). We’ve had some reports of users being unable to launch Citra on that Windows 10 version 1909 for some unknown reason.
The file extensions are hidden by default sometimes. You can enable them by opening File explorer and going to the View tab and enable File name extensions
As for your crash, maybe there are some corrupt Windows files. Follow the steps below to check for that:
Type cmd into your search bar, then right click it when it pops up and select Run as administrator
After that’s done doing it’s thing, restart your PC (Start → Restart) and see if you can launch citra-qt.exe now.
If that doesn’t work, open up the command prompt (cmd.exe) as an administrator again, type in DISM /Online /Cleanup-Image /RestoreHealth:
Press the Enter key and wait until it’s done, then reboot your PC once gain (Start → Restart). Now run the command prompt (cmd.exe) as administrator one last time and do another sfc /scannow, followed by a reboot once more (Start → Restart).
Now test citra-qt.exe.
