Citra crash at pokemon alpha sapphire title screen

Issue:
Owned the game for months and never had the problem of it crashing after the title screen, but now it starts giving me a black screen after a short freeze. The game music is still playing and I can still press buttons, but it’s on a black screen.

System Information

  • Operating System: Windows 11
  • CPU: Intel(R) Core™ i7-8550U CPU @ 1.80GHz 1.99 GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra Canary 2264
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (36.9 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Canary 2264   HEAD-1f65fa6
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8854
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

First make sure Windows is updated, you should be on 21H2 or later. You can check what you currently have by opening winver (just do a simple Windows search for it near the Start button).

Then update the drivers here:
Download Intel® Graphics – Windows* DCH Drivers from https://www.intel.com/content/www/us/en/products/sku/122589/intel-core-i78550u-processor-8m-cache-up-to-4-00-ghz/downloads.html
Direct link: https://downloadmirror.intel.com/741527/gfx_win_101.3413_101.2111.exe