Citra crash when loading Alpha sapphire rom

Issue:
Enter a description of your issue here, in full detail.
I opened up my Pokemon Alpha Sapphire rom and it loads for about 2 - 3 seconds then crashes,

System Information

  • Operating System: Windows 10 (64 bit)
  • CPU: I7 6500u
  • GPU: None
  • Citra Version (found in title bar): 1659
  • Game: Alpha saphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (4.0 KB)

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citra_log.txt (19.9 KB)
this is right after the crash

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4463
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

why does this happen then

GPU Driver Version: 20.19.15.4463

This driver is outdated, you need to update.

Download this driver: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9079.exe from: https://downloadcenter.intel.com/download/30079/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30079/a08/igfx_win10_100.9079.exe

Do you have any discrete GPU like Nvidia? You can find out if you have one by going into Device Manager and check if you have more than Intel HD Graphics 520 under Display adapters.

nah i dont, i only have my intel hd 520

Also… It deleted my intel hd control panel

What do you mean by deleted?

Screenshot the driver tab after you double click on the HD 520 in Device Manager. If it says 9079 at the end, you are good.

Upload a new log if you are still crashing.

nah we gucci it works, tysm and i fixed the control pannel

Umm also is there a way to fix this “lower resolution” lookign text

  1. List item

Not really, it looks like your screen isn’t 1080p. You can try the other layouts like side by side if that looks better to you.

my laptop screen goes up to 2560 by 1600 but if i go to that ill lag. the other layouts look the same which sucks. I am playing it on 1600 x 1200? i think

Take a new screenshot at the proper resolution. Your last screenshot was 994x577.

okie :smiley:

this is 1600x960, the resolution if always played pokemon xy/oras on, I didnt have this problem before. I dont know if theres way to fix it. It says 1024x769 but idk why

By resolution I meant screen resolution and not the internal resolution in Citra :stuck_out_tongue: I can tell with your maximized window that the resolution is pretty low.

1080p:

1440p: