Citra crash when loading rom

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 7
  • CPU: AMD A4-3400 APU with Radeon
  • GPU: AMD Radeon HD 6410D
  • Citra Version (found in title bar): Citra Canary 1370
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (11.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1370 HEAD-d9f1005
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6410D
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

how do i enable accurate multiplication?

unlikely to affect crashing, but it’s in citras configuration menu. More likely, make sure your gpu drivers are up to date from amd’s website, and if that fails to make a difference try disabling hardware shaders (same place, in citras configuration menu)