Citra Crash when trying to load a game

Issue: Citra crashes while uploading any game
Enter a description of your issue here, in full detail.
Whenever I try to load a game, citra crashes and dialogue of ’ citra not responding’ comes

System Information

  • Operating System: windows 10 64
  • CPU: intel® pentium® N3540 @2.16GHz
  • GPU: Intel® HD Graphics
  • Citra Version (found in title bar): Citra Canary 1839
  • Game: Pokemon X and Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.


In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
My log: citra_log.txt (20.1 KB)

System Information for Support

Client Version                                Canary 1839 HEAD-7c77583
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Pentium(R) CPU  N3540  @ 2.16GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

so should it work after i update drivers??

GPU Driver Version: 10.18.10.4252

This driver is outdated, you need to update.

Download win64_15.33.51.5146.zip from https://downloadcenter.intel.com/download/29802/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
direct link: https://downloadmirror.intel.com/29802/a08/win64_15.33.51.5146.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might also need to use Nightly 1392 until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

Thanks a lot helped me :blush::blush:

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