Citra crashed while playing Ultra moon

Issue:
It does not happen often but today it crashed when I used a Rotom power

System Information

  • Operating System: Windows
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1397
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (1.4 MB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1397 HEAD-020cd56
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            21.20.16.4550
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Build 21.20.16.4550

These drivers are outdated, you need to update:

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=88193 (download the .exe this time).

1 Like

Okay so i downloaded the .exe , do I still have to use the guide.
Thank you!

After you have installed 6373 you do not need to follow the guide for 7584 which you simply use the installer(.exe) for.

1 Like