Citra crashes/closes when game is loading

Citra Support
#1

Issue:

System Information

  • Operating System: Windows 10 Pro

  • CPU: Intel® Core™ i7-6500U

  • GPU: AMD Radeon™ R5 M330 (2GB DDR3)

  • Citra Version (found in title bar): Citra Nightly 1372

  • Game: Pokemon X

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (31.0 KB)

I’m wanted to play new versions of Pokemon (Gen 6 and above) ever since they announced but not able to do so. I tried Citra in its earlier years but I chose to let it update first after hearing that Pokemon X and Y lags and crashes. Now, I saw that the games are now fix to the point that it is now playable, but Citra closes after I load the game for a few seconds.
(It’s just a black screen, no warning or crash pop-ups or anything).
Please help…

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4474
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.
#3

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4474
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.