Citra crashes immediately after opening any game

Issue:
Enter a description of your issue here, in full detail.
After clicking on a ROM to start, the entire thing crashes.

System Information

  • Operating System: Windows 10
  • CPU: Intel i7 6700
  • GPU: GTX 960M
  • Citra Version (found in title bar): Citra Canary #764
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

[ 0.000000] Config core/settings.cpp:LogSettings:53: Citra Configuration:
[ 0.000026] Config core/settings.cpp:LogSetting:49: Core_UseCpuJit: true
[ 0.000261] Config core/settings.cpp:LogSetting:49: Renderer_UseHwRenderer: true
[ 0.000264] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: true
[ 0.000266] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateGs: true
[ 0.000861] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateMul: true
[ 0.000863] Config core/settings.cpp:LogSetting:49: Renderer_UseShaderJit: true
[ 0.000865] Config core/settings.cpp:LogSetting:49: Renderer_UseResolutionFactor: 4
[ 0.000867] Config core/settings.cpp:LogSetting:49: Renderer_UseVsync: false
[ 0.000869] Config core/settings.cpp:LogSetting:49: Renderer_UseFrameLimit: false
[ 0.000890] Config core/settings.cpp:LogSetting:49: Renderer_FrameLimit: 330
[ 0.000891] Config core/settings.cpp:LogSetting:49: Renderer_FormatReinterpretHack: true
[ 0.000893] Config core/settings.cpp:LogSetting:49: Layout_Toggle3d: false
[ 0.001641] Config core/settings.cpp:LogSetting:49: Layout_Factor3d: 52
[ 0.001750] Config core/settings.cpp:LogSetting:49: Layout_LayoutOption: 3
[ 0.001832] Config core/settings.cpp:LogSetting:49: Layout_SwapScreen: false
[ 0.001906] Config core/settings.cpp:LogSetting:49: Audio_OutputEngine: auto
[ 0.001907] Config core/settings.cpp:LogSetting:49: Audio_EnableAudioStretching: true
[ 0.002046] Config core/settings.cpp:LogSetting:49: Audio_OutputDevice: Headphones (Conexant SmartAudio HD)
[ 0.002048] Config core/settings.cpp:LogSetting:49: Camera_OuterRightName: image
[ 0.002187] Config core/settings.cpp:LogSetting:49: Camera_OuterRightConfig:
[ 0.002188] Config core/settings.cpp:LogSetting:49: Camera_OuterRightFlip: 0
[ 0.002326] Config core/settings.cpp:LogSetting:49: Camera_InnerName: image
[ 0.002327] Config core/settings.cpp:LogSetting:49: Camera_InnerConfig: D:/Downloads 2 lol/QR Pokémon/QR 001 Rowlet.png
[ 0.002466] Config core/settings.cpp:LogSetting:49: Camera_InnerFlip: 0
[ 0.002467] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftName: image
[ 0.002612] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftConfig:
[ 0.002614] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftFlip: 0
[ 0.002748] Config core/settings.cpp:LogSetting:49: DataStorage_UseVirtualSd: true
[ 0.002749] Config core/settings.cpp:LogSetting:49: System_IsNew3ds: false
[ 0.002891] Config core/settings.cpp:LogSetting:49: System_RegionValue: -1
[ 0.002893] Config core/settings.cpp:LogSetting:49: Debugging_UseGdbstub: false
[ 0.004550] Config core/settings.cpp:LogSetting:49: Debugging_GdbstubPort: 24689
[ 0.556744] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.760580] Frontend citra_qt/main.cpp:GMainWindow:140: Citra Version: Canary #764 | HEAD-964ecae
[ 0.792445] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.792451] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing
[ 0.792458] Service.FS core/file_sys/ncch_container.cpp:Load:271: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 0.796022] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.796027] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing
[ 0.796031] Service.FS core/file_sys/ncch_container.cpp:Load:271: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 0.799236] Frontend citra_qt/main.cpp:CheckForUpdates:568: Update check started
[ 0.799666] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.800394] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

I should add that Citra worked fine for me a month ago with the same game I’m trying to run now, I was able to play perfectly well, but suddenly doesn’t want to work anymore.

This log looks like it’s missing info. Can you try again?

Please follow Step 2 and 3 in the log guide please.

citra_log.txt (4.1 KB)

so i tried repeating steps 2 and 3
and the log file looks like its exactly the same :confused:

Possibly related to this topic.

probably, the exact same thing is happening when i launch my roms

still experiencing the problem :confused:
all video drivers are updated as well

I have the same issue, now on nightly #903 and still closes after attempting to launch game.

so im trying it out again with citra canary #786
and the same issue is happening, i’ve reinstalled it multiple times, as well as updated multiple drivers
citra_log.txt (4.0 KB)

please help, i really want to play through my pokemon ultra sun again

1 Like

I’m having the same issue. citra_log.txt (3.7 KB)

Log attached. Crashes immediately upon trying to load the game, had never previously been an issue

1 Like

I’m sorry for necro’ing but has there been any solutions for this? I have the same issues with the same log and Citra worked a few months ago until I opened it today and updated it.

so i was having the same problem. after trying out all sorts of stuff i found that unchecking the “Enable GDB stub” on the debug tab of the general settings solved my problem. i dont know how or why that became a problem because as far as i can remember that was always checked before and it worked just fine. but anyways that solved it for me hope this can help you guys

1 Like

Dude you are a life saver. This worked for me.

Hi guys,

It seems I have same issue.
It used to work for me just fine and now when i try to load rom nothing happens

Steps to reproduce:

  1. Open Citra
  2. Pick any rom
  3. Try to load it

Result:
Game list disapears, Bottom bar displays information “Speed: 1%/100%” and after about 1second it changes to “0%/100%”
App is responsive till user tries to close it or load another rom. Ater that it freezes completly.

citra_log.txt (12.0 KB)

1 Like

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • CPU JIT should be enabled for the best performance. Please enable this option.

citra_log.txt (39.9 KB)

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1080/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            440.97
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (11.2 KB)
I have no idea what to do