Citra crashes immediately after opening any game

#1

Issue:
Enter a description of your issue here, in full detail.
After clicking on a ROM to start, the entire thing crashes.

System Information

  • Operating System: Windows 10
  • CPU: Intel i7 6700
  • GPU: GTX 960M
  • Citra Version (found in title bar): Citra Canary #764
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

[ 0.000000] Config core/settings.cpp:LogSettings:53: Citra Configuration:
[ 0.000026] Config core/settings.cpp:LogSetting:49: Core_UseCpuJit: true
[ 0.000261] Config core/settings.cpp:LogSetting:49: Renderer_UseHwRenderer: true
[ 0.000264] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: true
[ 0.000266] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateGs: true
[ 0.000861] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateMul: true
[ 0.000863] Config core/settings.cpp:LogSetting:49: Renderer_UseShaderJit: true
[ 0.000865] Config core/settings.cpp:LogSetting:49: Renderer_UseResolutionFactor: 4
[ 0.000867] Config core/settings.cpp:LogSetting:49: Renderer_UseVsync: false
[ 0.000869] Config core/settings.cpp:LogSetting:49: Renderer_UseFrameLimit: false
[ 0.000890] Config core/settings.cpp:LogSetting:49: Renderer_FrameLimit: 330
[ 0.000891] Config core/settings.cpp:LogSetting:49: Renderer_FormatReinterpretHack: true
[ 0.000893] Config core/settings.cpp:LogSetting:49: Layout_Toggle3d: false
[ 0.001641] Config core/settings.cpp:LogSetting:49: Layout_Factor3d: 52
[ 0.001750] Config core/settings.cpp:LogSetting:49: Layout_LayoutOption: 3
[ 0.001832] Config core/settings.cpp:LogSetting:49: Layout_SwapScreen: false
[ 0.001906] Config core/settings.cpp:LogSetting:49: Audio_OutputEngine: auto
[ 0.001907] Config core/settings.cpp:LogSetting:49: Audio_EnableAudioStretching: true
[ 0.002046] Config core/settings.cpp:LogSetting:49: Audio_OutputDevice: Headphones (Conexant SmartAudio HD)
[ 0.002048] Config core/settings.cpp:LogSetting:49: Camera_OuterRightName: image
[ 0.002187] Config core/settings.cpp:LogSetting:49: Camera_OuterRightConfig:
[ 0.002188] Config core/settings.cpp:LogSetting:49: Camera_OuterRightFlip: 0
[ 0.002326] Config core/settings.cpp:LogSetting:49: Camera_InnerName: image
[ 0.002327] Config core/settings.cpp:LogSetting:49: Camera_InnerConfig: D:/Downloads 2 lol/QR Pokémon/QR 001 Rowlet.png
[ 0.002466] Config core/settings.cpp:LogSetting:49: Camera_InnerFlip: 0
[ 0.002467] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftName: image
[ 0.002612] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftConfig:
[ 0.002614] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftFlip: 0
[ 0.002748] Config core/settings.cpp:LogSetting:49: DataStorage_UseVirtualSd: true
[ 0.002749] Config core/settings.cpp:LogSetting:49: System_IsNew3ds: false
[ 0.002891] Config core/settings.cpp:LogSetting:49: System_RegionValue: -1
[ 0.002893] Config core/settings.cpp:LogSetting:49: Debugging_UseGdbstub: false
[ 0.004550] Config core/settings.cpp:LogSetting:49: Debugging_GdbstubPort: 24689
[ 0.556744] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.760580] Frontend citra_qt/main.cpp:GMainWindow:140: Citra Version: Canary #764 | HEAD-964ecae
[ 0.792445] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.792451] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing
[ 0.792458] Service.FS core/file_sys/ncch_container.cpp:Load:271: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 0.796022] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.796027] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing
[ 0.796031] Service.FS core/file_sys/ncch_container.cpp:Load:271: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 0.799236] Frontend citra_qt/main.cpp:CheckForUpdates:568: Update check started
[ 0.799666] Service.FS core/file_sys/ncch_container.cpp:Load:175: Secure1 KeyX missing
[ 0.800394] Service.FS core/file_sys/ncch_container.cpp:Load:189: Secure2 KeyX missing

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

Citra Closes after attempting to open a game
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

I should add that Citra worked fine for me a month ago with the same game I’m trying to run now, I was able to play perfectly well, but suddenly doesn’t want to work anymore.

#4

This log looks like it’s missing info. Can you try again?

#5

Please follow Step 2 and 3 in the log guide please.

#6

citra_log.txt (4.1 KB)

so i tried repeating steps 2 and 3
and the log file looks like its exactly the same :confused:

#7

Possibly related to this topic.

#8

probably, the exact same thing is happening when i launch my roms

#9

still experiencing the problem :confused:
all video drivers are updated as well

#10

I have the same issue, now on nightly #903 and still closes after attempting to launch game.

#11

so im trying it out again with citra canary #786
and the same issue is happening, i’ve reinstalled it multiple times, as well as updated multiple drivers
citra_log.txt (4.0 KB)

please help, i really want to play through my pokemon ultra sun again

1 Like
#12

I’m having the same issue. citra_log.txt (3.7 KB)

Log attached. Crashes immediately upon trying to load the game, had never previously been an issue

1 Like