Citra crashes immediately as I boot up Ultra Sun

Issue:
Trying both current and past versions, Citra always crashes immediately as I launch Pokemon Ultra Sun

System Information

  • Operating System: Windows 10

  • CPU: Intel i5-10400F @ 2.9GHz

  • GPU: GeForce RTX 3060

  • Citra Version (found in title bar): 1737

  • Game: Pokemon Ultra Sun

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (34.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 3060/PCIe/SSE2
GPU Driver Version                            497.29
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Disable your cheats, then restart Citra (important, otherwise they remain active). Now try your game again.

citra_log.txt (5.2 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

1 Like

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (33.8 KB)

Same problem as the poster. It was working fine since I got the emulator a few days ago and last night was when the issue began to occur. I have the latest drivers AFAIK.

This is my graphics card: Intel(R) Core™ i5-3320M CPU @ 2.60GHz 2.60 GHz

Any help would be appreciated thank you very much.

System Information for Support

Client Version                               Nightly 1748   HEAD-4e15823
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

In order for us to provide better support, we need to see the log generated by citra, . This guide will walk you through how you can obtain the log file: How to Upload the Log File

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

I managed to fix the problem before coming to check back here. I did have out of date drivers and did a ton of research on how to bypass the “install is not validated”. Pain in the ass, but I did it. Thank you for responding back.

1 Like

I have the same problem as the poster. The emulator was working a couple of days ago, but now when I try to open Ultra Sun it will crash Citra.
citra_log.txt (5.8 KB)

System Information for Support

Client Version                               Nightly 1748   HEAD-4e15823db
Operating System                             KDE Flatpak runtime
CPU                                          AMD Ryzen 7 4700U with Radeon Graphics          | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
[   1.482024] Render <Error> video_core/video_core.cpp:Init:52: initialization failed !
[   1.482035] Core <Critical> core/core.cpp:Load:282: Failed to initialize system (Error 10)!

This is almost always GPU driver related. Try reinstalling your driver or updating to the latest, whichever one applies.

Hi everyone. I’m having the same force closing issue every time I try to open ultra sun on Citra on M1 MacOS Monterey. Anyone have a solution?

citra_log.txt (12.7 KB)

System Information for Support

Client Version                               Nightly 1770   HEAD-88a4759
Operating System                             macOS 12.4
CPU                                          VirtualApple @ 2.50GHz
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Apple M1
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Already answered here: Ultra sun force closes citra - #17 by SleepingSnake
Please don’t make multiple posts for the same issue, it won’t get you support faster.

Hi, I am having problems with starting up Ultra Moon as it crashes when the call from Kukui opens
citra_log.txt (22.0 KB)

System Information for Support

Client Version                               Nightly 1783   HEAD-746609f
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           26.20.100.7325
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

I’ve updated and am still having the same problem
citra_log.txt (17.5 KB)