Citra crashes in middle of games (Pokemon X)

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Hi my citra canary 1795 keeps crashing in middle of games, sometimes freezing, and has low fps. How to increase and have stable fps without it freezing or crashing on me?

System Information

  • Operating System: Windows 8.1
  • CPU: Intel Core i3 i3-3000m 2.40ghz
  • GPU: Intel HD 4000
  • Citra Version (found in title bar): Canary 1795
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (415.6 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1795 HEAD-61f0e52
Operating System                              Windows 8.1 (6.3)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4276
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

GPU Driver Version: 10.18.10.4276

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=65700
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

1 Like
#4

Thanks for replying fast. Will test and see.

#5

Okay so far so good. Some freezes here and there but no crashing.
Citra updates regularly though…should i keep updating?

#6

You might be stuck on Nightly 1392 until you buy a new computer.

#7

Help, citra keeps crashing in the middlle of the game

citra_log.txt (13.9 KB)

#8

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

#10

Thank you for the advise, ill send another log when that problem happen again

#11

citra_log.txt (479.4 KB)

#12

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.5129
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

#13

Ignore the bot regarding the drivers, it is a bit dumb when it comes to old GPUs.

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392