Issue:
I played my games with citra for a long time, never had this problem
i already played on the same pc, only with different os (linux xfce4)
now, in windows 10 on this pc, almost everytime i resize, the entire citra freezes and gives me this “not responding” thing
when it doesnt totally freezes, it just becomes really slow for some seconds then returns to normal
i tried awaiting but had no success, i could wait for hours and it would still be in the same frozen state
i tried with 2995, had the crash then thought it was cause i was using a recent, untested version, then tried 1795, had the same exact problem
i never had this problem with this pc, but now that i installed windows 10 (i was using citra on linux) now i am having this
System Information
- Operating System: Windows 10
- CPU: Intel Celeron CPU 3855U
- GPU: Intel HD Graphics 510
- Citra Version (found in title bar): 2995 and 1795
- Game: all of them
- Screenshot of Issue (include the full Citra window including titlebar):
Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
this is the 1795 log
citra_log.txt (6.5 KB)
and this is another log
citra_log.txt.old.txt (14.4 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
update: being a little bit more clear, it only crashes when the game is open, i boot up the game and if i resize the game window, then it crashes
the main citra window is fine for any resizing i need
screenshot (it only crashed when i resized):
No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File
System Information for Support
Client Version Nightly 1795 HEAD-1759e2a
Operating System Windows 10 Version 2009
CPU Intel(R) Celeron(R) CPU 3855U @ 1.60GHz
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) HD Graphics 510
GPU Driver Version 21.20.16.4565
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File
System Information for Support
Client Version Nightly 1795 HEAD-1759e2a
Operating System Windows 10 Version 2009
CPU Intel(R) Celeron(R) CPU 3855U @ 1.60GHz
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) HD Graphics 510
GPU Driver Version 21.20.16.4565
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip
Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe
Additionally, I can see that you have a very low amount of system RAM available. This can make any multitasking result in crashing when an app asks for more RAM than can be allocated. You can somewhat prevent the crashing by creating a larger page file. There should be plenty of guides on youtube on how to do so (just type “how to set a larger page file for Windows”)
1 Like
ty very much, the first link u gave me worked
i also noticed that what made it crash was the “shaders by hardware” but when i disabled it, it was unplayably slow
now, that i updated the drivers, it works just as it used to, thank you!
i thought it was updated, as the windows spend so much time updating something
clearly windows didnt update something useful
Please also make sure to install the second driver I posted. This wasn’t a “one or the other” type instruction. The gfx_win_101.3430_101.2111.exe driver is the latest driver available. The first driver I linked is a legacy driver, which we tell people to install first to get around restrictions that your system manufacturer might’ve put unto your Windows installation (they used to do this a lot) to prevent you from updating your drivers yourself. It’s basically free performance, so you should do so.