Citra Crashes upon loading ROM

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail. Loading cxi file immediately crashes and asks to abort or continue. Upon continuing nothing occurs.

System Information

  • Operating System: Win 10
  • CPU: Ryzen 1700x
  • GPU: R 9380
  • Citra Version (found in title bar): 1621
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra_error
    citra_error1281×571 11.7 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (10.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1621 HEAD-df9e230
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 7 1700X Eight-Core Processor         
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon (TM) R9 380 Series
GPU Driver Version                            20.4.2 26.20.15029.27017
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

Accurate Multiplication does not solve the issue

#4

Solved issue, needed to redump.

#5

Sorry, I got the same problem and don’t know how to “redump” or even what it is. Can you please help? Do I need to send you the Log?

#6

Dumping means making a private backup of a game you actually own by using either GodMode9, threeSD or even the outdated braindump. That’s what you should already have done to get your ROM. Obtaining the game otherwise is illegal and obviously not supported by Citra as you can see in the first rule.