Citra crashes upon Starting alpha sapphire rom

#1

Issue:
When I start try to boot my alpha sapphire rom on Citra, the screen just turns black for a few seconds, and then citra just shuts down. I have tries re-installing citra, but it just doesn’t seem to help.

System Information

  • Operating System: Windows 64 bit
  • CPU: i5-6200u 2.40 GHz
  • GPU: Intel R hd graphics 520
  • Citra Version (found in title bar): Nightly
  • Game: Pokemon alpha sapphire
  • Screenshot of Issue (include the full Citra window including titlebar): Really none because it just shuts down

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
[ 0.000000] Config core/settings.cpp:LogSettings:67: Citra Configuration:
[ 0.000016] Config core/settings.cpp:LogSetting:63: Core_UseCpuJit: true
[ 0.000017] Config core/settings.cpp:LogSetting:63: Renderer_UseHwRenderer: true
[ 0.000019] Config core/settings.cpp:LogSetting:63: Renderer_UseHwShader: true
[ 0.000024] Config core/settings.cpp:LogSetting:63: Renderer_ShadersAccurateGs: true
[ 0.000025] Config core/settings.cpp:LogSetting:63: Renderer_ShadersAccurateMul: false
[ 0.000026] Config core/settings.cpp:LogSetting:63: Renderer_UseShaderJit: true
[ 0.000030] Config core/settings.cpp:LogSetting:63: Renderer_UseResolutionFactor: 1
[ 0.000033] Config core/settings.cpp:LogSetting:63: Renderer_UseVsync: false
[ 0.000034] Config core/settings.cpp:LogSetting:63: Renderer_UseFrameLimit: true
[ 0.000046] Config core/settings.cpp:LogSetting:63: Renderer_FrameLimit: 100
[ 0.000046] Config core/settings.cpp:LogSetting:63: Layout_Toggle3d: false
[ 0.000047] Config core/settings.cpp:LogSetting:63: Layout_Factor3d: 0
[ 0.000048] Config core/settings.cpp:LogSetting:63: Layout_LayoutOption: 0
[ 0.000049] Config core/settings.cpp:LogSetting:63: Layout_SwapScreen: false
[ 0.000049] Config core/settings.cpp:LogSetting:63: Audio_OutputEngine: auto
[ 0.000050] Config core/settings.cpp:LogSetting:63: Audio_EnableAudioStretching: true
[ 0.000051] Config core/settings.cpp:LogSetting:63: Audio_OutputDevice: auto
[ 0.000052] Config core/settings.cpp:LogSetting:63: Camera_OuterRightName: blank
[ 0.000052] Config core/settings.cpp:LogSetting:63: Camera_OuterRightConfig:
[ 0.000053] Config core/settings.cpp:LogSetting:63: Camera_OuterRightFlip: 0
[ 0.000054] Config core/settings.cpp:LogSetting:63: Camera_InnerName: blank
[ 0.000055] Config core/settings.cpp:LogSetting:63: Camera_InnerConfig:
[ 0.000055] Config core/settings.cpp:LogSetting:63: Camera_InnerFlip: 0
[ 0.000056] Config core/settings.cpp:LogSetting:63: Camera_OuterLeftName: blank
[ 0.000057] Config core/settings.cpp:LogSetting:63: Camera_OuterLeftConfig:
[ 0.000057] Config core/settings.cpp:LogSetting:63: Camera_OuterLeftFlip: 0
[ 0.000058] Config core/settings.cpp:LogSetting:63: DataStorage_UseVirtualSd: true
[ 0.000059] Config core/settings.cpp:LogSetting:63: System_IsNew3ds: false
[ 0.000060] Config core/settings.cpp:LogSetting:63: System_RegionValue: -1
[ 0.000061] Config core/settings.cpp:LogSetting:63: Debugging_UseGdbstub: false
[ 0.000061] Config core/settings.cpp:LogSetting:63: Debugging_GdbstubPort: 24689
[ 0.206554] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.879707] Frontend citra_qt/main.cpp:GMainWindow:158: Citra Version: Nightly 1070 | HEAD-fa0e82b
[ 0.912590] Service.FS core/file_sys/ncch_container.cpp:Load:127: Loading NCCH from file C:\Users\frank\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/0011c500/content/00000000.app
[ 0.912854] Service.FS core/file_sys/ncch_container.cpp:Load:127: Loading NCCH from file C:\Users\frank\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/0011c500/content/00000000.app
[ 0.912863] Service.FS core/file_sys/ncch_container.cpp:Load:127: Loading NCCH from file C:\Users\frank\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/0011c500/content/00000000.app
[ 0.914189] Service.FS core/file_sys/ncch_container.cpp:Load:127: Loading NCCH from file C:\Users\frank\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/0011c500/content/00000001.app

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Disable ‘Enable Hardware Shader’ and try again. also upload your log again, open citra, launch the game, when it crashes close citra and don’t open it again at this point, open the folder C:\Users\%username%\AppData\Roaming\Citra\log and upload the citra_log.txt again.

#4

Tried it and it worked. Thanks!