Citra Crashes when booting Ultra Moon

Citra Support
#1

Issue:
Every time I attempt to boot Pokemon Ultra Moon, Citra crashes. It worked yesterday, but doesn’t work today. I’ve tried booting Ultra Sun, Alpha Sapphire, X etc. but all of them are alright.

System Information

  • Operating System: Windows 10 Home
  • CPU: Intel i5 4210U
  • GPU: NVIDIA GeForce 820M
  • Citra Version (found in title bar): Citra Canary 1848
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    Citra Screenshot
    Citra Screenshot1920×1030 20.5 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

You can try this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

#4

citra_log.txt (5.7 KB)

#5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

Never mind. Deleting the opengl folder fixed it.