Citra crashes when I start up a game

Issue: Citra has run into a problem and has stopped working

System Information

  • Operating System: Windows 8.1
  • CPU: Intel® Core™ i3-3227U CPU @ 1.90 GHz 1.90 GHz
  • GPU: Intel® HD Graphics 4000
  • Citra Version (found in title bar): 1219
  • Game: Multiple Games
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (5.7 KB)

System Information for Support

Client Version                                Nightly 1219 HEAD-acaca41
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [ ]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I enabled Accurate Multiplication ,but nothing changed

Your log is incomplete, when citra crashes don’t open it again, upload your log first.

citra_log.txt (17.6 KB)

System Information for Support

Client Version                                Nightly 1219 HEAD-acaca41
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your GPU driver is outdated, download the latest driver available for your GPU from Intel’s website.

I’ll try . Thanks for the help.

I updated them but still the same problem.
citra_log.txt (17.6 KB)

System Information for Support

Client Version                                Nightly 1219 HEAD-acaca41
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Not yet, your log shows the same driver, don’t use update utilities, download the driver from intel’s website and install it, here:

Click on the right version for your OS on the left hand side of the page.