Citra crashes when I start up the game

Issue:
Enter a description of your issue here, in full detail.
Game just crashes every time I try to start it. First time it happened.

System Information

  • Operating System: Windows 7 64 bit
  • CPU: Intel Core i5-2410M Processor 2.30GHz with Turbo Boost up to 2.90 GHz
  • GPU: NVIDIA GeForce 410M
  • Citra Version (found in title bar): 1419
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (13.0 KB)

System Information for Support

Client Version                                Canary 1419 HEAD-ec3795d
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce 410M/PCI/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Install the latest driver available for your GPU, download it from Nvidia’s website.

I have downloaded the latest gpu, still no luck

Try through GeForce Experience: https://www.nvidia.com/en-us/geforce/geforce-experience/

Post a screenshot that says you are on the latest driver for your GPU on that application.

Installed drivers are updated according to GeForce Experience

Before updating through GeForce Experience did you download your drivers from here? it says that the latest driver available for your nvidia gpu series is 391.35, which is legacy by now but it should work.

Not yet, I will try that

hi i am having an issue playing pokemon ultra moon where it crashes while talking to professor kukui right at the beginning. i have checked i have all the requirements to play this but just doesn{t want to work for me. i have attached the log file here if anyone could help me i would really appreciate it.citra_log.txt (22.8 KB)

System Information for Support

Client Version                                Canary 1426 HEAD-0cac9f2
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

sound continues now as if game was working but frame is still frozen and frame advancing does’t work

Good God it works! thanks so much good sir!

Still having issues with game freezing during intro.citra_log.txt (9.7 KB)

System Information for Support

Client Version                                Canary 1426 HEAD-0cac9f2
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

i now get a black screen when trying to play.citra_log.txt (397.6 KB)

System Information for Support

Client Version                                Canary 1426 HEAD-0cac9f2
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

disable ‘Enable Hardware Shader’ before launching your game.