Citra crashes when i surf

Citra Support
#1

Issue: Citra freezes when i surf
i am currently playing pokemon alpha sapphire on citra. However, whenever i start to surf, citra freezes. Please help out.
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: core i5 7th gen
  • GPU: intel hd 620
  • Citra Version (found in title bar): citra nightly
  • Game: pokemon alpha sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×1080 307 KB

Diagnostic Log
citra_log.txt (126.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1599 HEAD-b94f21e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            22.20.16.4836
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

I tried it after enabling accurate multiplication. The problem is still there.

#4

Can somebody please help out
Citra please reply!

#5

GPU Driver Version: 22.20.16.4836

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8476.exe from: https://downloadcenter.intel.com/download/29784/Intel-Graphics-Windows-10-DCH-Drivers?product=95443
direct link: https://downloadmirror.intel.com/29784/a08/igfx_win10_100.8476.exe

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash. Keep Accurate Multiplication enabled.

#6

Thanks a lot. The problem has been solved. I am honestly really grateful to you for your help.

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