Citra crashes when trying to load a game

Issue:
Enter a description of your issue here, in full detail.crash when trying to load a rom

Note: I tried to load other roms like pokemon moon and it works fine

System Information

  • Operating System: windows 10
  • CPU: AMD A10-9700
  • GPU: AMD RADEON R7 GRAPHICS
  • Citra Version (found in title bar):
  • Game: ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (6.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1754 HEAD-0ef6ba8
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G 
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1754 HEAD-0ef6ba8
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G 
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.