Citra crashes when trying to load a ROM

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Window 7 64
  • CPU: AMD A6-3420M
  • GPU: AMD Radeon HD 6520G
  • Citra Version (found in title bar):Citra Nightly 1601
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar): [citra_log.txt|attachment]

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (7.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           AMD A6-3420M APU with Radeon(tm) HD Graphics
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon(TM) HD 6520G
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I have changed all my settings but it is still not working

i am not getting information about your gpu driver version… is it up-dated to the latest version???

Yes it is updated to latest version

Nah it is not. Evidence: https://developer.blender.org/T45381 “3.3.11156” (from 2015).

Latest driver is from 2016, do these steps to ensure you have the latest:

  1. Download Crimson Edition 16.2.1 Beta under Windows 7 (64-Bit) from https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-3420m-radeon-hd-6520g
  2. Download and install DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
  3. Run DDU in Safe Mode and wipe the old AMD drivers with it.
  4. Install the Crimson drivers that you downloaded in step 1.

Can I use this option instead of using DDU.

Any reason why you do not want to use DDU?

Any other way won’t cleanly uninstall the old drivers.


Thanks now to is working

1 Like

How did you make it work?

Just by upgrading the drivers.

But all went in vain as it was giving me around 10-15 FPS only.
So, now I am playing on another laptop which gives me 30 FPS.


citra_log.txt (6.9 KB)

game crahes as soon as i start the game

error occured after problem ´std::bad::alloc` when this happened i deleted some files because i thought my hdd was full, had a bout 500kb left, then i restarted my pc and now citra crashes whenever i try to start alpha saphire

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                    Intel(R) Pentium(R) CPU G620 @ 2.60GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

no graphical glitches, game doesnt even start to have any glitches

@Indian_Tech that’s his CPU not GPU and @terrorschaden Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…

citra_log.txt (6.9 KB)
i opened log then opened citra till it crashed, closed citra and imediatly uploaded log hope its right now

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                    Intel(R) Pentium(R) CPU G620 @ 2.60GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

last line in log is this

ClCertA file missing

is it possible that i accidently deleted something i needed and if yes could you send me the file and i put it back where it belongs?

Your log is still incomplete…