Citra crashes when trying to load Pokemon Ultra Moon

Citra Support
1

Issue:
Pokemon Ultra Moon has been crashing on start up recently. It was running perfectly fine, then when I attempted to restart Citra so that I could load up my save, Citra immediately crashed when I tried to load the rom. I don’t know what issue is causing the problem, but I hope it can be resolved. Thanks.

System Information

  • Operating System: Windows 11
  • CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2.10 GHz
  • GPU: AMD Radeon™ Vega 8 Graphics
  • Citra Version (found in title bar): Citra Nightly 1881
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    I am unable to capture a screenshot as Citra immediately crashed when I try to start the rom.

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (16.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

Just to clarify, all of my other roms work perfectly fine, it’s just Ultra Moon that’s making Citra crash when it was running fine before.

3

GL_VERSION: 4.3.14822 Core Profile Forward-Compatible Context 20.50.30.04 27.20.15030.4000
^ This driver is of of date. Please update to the latest version available (Adrenalin 23.4.1 (WHQL Recommended)): https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-rx-vega-graphics/amd-ryzen-1

Additionally, go to File>Open Citra Folder, then delete the shaders folder found here. Now try your game again.