Citra crashes when trying to load pokemon Y 8-27-2020

Issue
When I click on Pokemon Y Citra crashes.

System Information

  • Operating System: Windows 10
  • CPU: 2.40 GHz
  • GPU: ??
  • Citra Version (found in title bar): 1830
  • Game: pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar): Citra crashes before game can begin to load.

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

the game does not even load it just crashes before getting to the loading screen

this is what was in the log just now: [ 0.091623] Config core/settings.cpp:LogSettings:77: Citra Configuration:
[ 0.091639] Config core/settings.cpp:operator():74: Core_UseCpuJit: true
[ 0.091640] Config core/settings.cpp:operator():74: Renderer_UseGLES: false
[ 0.091641] Config core/settings.cpp:operator():74: Renderer_UseHwRenderer: true
[ 0.091642] Config core/settings.cpp:operator():74: Renderer_UseHwShader: true
[ 0.091643] Config core/settings.cpp:operator():74: Renderer_SeparableShader: false
[ 0.091644] Config core/settings.cpp:operator():74: Renderer_ShadersAccurateMul: false
[ 0.091645] Config core/settings.cpp:operator():74: Renderer_UseShaderJit: true
[ 0.091652] Config core/settings.cpp:operator():74: Renderer_UseResolutionFactor: 1
[ 0.091653] Config core/settings.cpp:operator():74: Renderer_FrameLimit: 115
[ 0.091654] Config core/settings.cpp:operator():74: Renderer_UseFrameLimitAlternate: false
[ 0.091655] Config core/settings.cpp:operator():74: Renderer_FrameLimitAlternate: 105
[ 0.091656] Config core/settings.cpp:operator():74: Renderer_PostProcessingShader: none (builtin)
[ 0.091657] Config core/settings.cpp:operator():74: Renderer_FilterMode: false
[ 0.091657] Config core/settings.cpp:operator():74: Renderer_TextureFilterName: none
[ 0.091658] Config core/settings.cpp:operator():74: Stereoscopy_Render3d: 0
[ 0.091659] Config core/settings.cpp:operator():74: Stereoscopy_Factor3d: 5
[ 0.091660] Config core/settings.cpp:operator():74: Layout_LayoutOption: 3
[ 0.091660] Config core/settings.cpp:operator():74: Layout_SwapScreen: false
[ 0.091661] Config core/settings.cpp:operator():74: Layout_UprightScreen: false
[ 0.091662] Config core/settings.cpp:operator():74: Utility_DumpTextures: false
[ 0.091663] Config core/settings.cpp:operator():74: Utility_CustomTextures: false
[ 0.091663] Config core/settings.cpp:operator():74: Utility_UseDiskShaderCache: true
[ 0.091664] Config core/settings.cpp:operator():74: Audio_EnableDspLle: false
[ 0.091665] Config core/settings.cpp:operator():74: Audio_EnableDspLleMultithread: false
[ 0.091665] Config core/settings.cpp:operator():74: Audio_OutputEngine: auto
[ 0.091666] Config core/settings.cpp:operator():74: Audio_EnableAudioStretching: true
[ 0.091667] Config core/settings.cpp:operator():74: Audio_OutputDevice: auto
[ 0.091667] Config core/settings.cpp:operator():74: Audio_InputDeviceType: 1
[ 0.091668] Config core/settings.cpp:operator():74: Audio_InputDevice: Default
[ 0.091669] Config core/settings.cpp:operator():74: Camera_OuterRightName: blank
[ 0.091670] Config core/settings.cpp:operator():74: Camera_OuterRightConfig:
[ 0.091670] Config core/settings.cpp:operator():74: Camera_OuterRightFlip: 0
[ 0.091671] Config core/settings.cpp:operator():74: Camera_InnerName: blank
[ 0.091672] Config core/settings.cpp:operator():74: Camera_InnerConfig:
[ 0.091672] Config core/settings.cpp:operator():74: Camera_InnerFlip: 0
[ 0.091673] Config core/settings.cpp:operator():74: Camera_OuterLeftName: blank
[ 0.091674] Config core/settings.cpp:operator():74: Camera_OuterLeftConfig:
[ 0.091675] Config core/settings.cpp:operator():74: Camera_OuterLeftFlip: 0
[ 0.091675] Config core/settings.cpp:operator():74: DataStorage_UseVirtualSd: true
[ 0.091676] Config core/settings.cpp:operator():74: System_IsNew3ds: true
[ 0.091677] Config core/settings.cpp:operator():74: System_RegionValue: -1
[ 0.091678] Config core/settings.cpp:operator():74: Debugging_UseGdbstub: false
[ 0.091679] Config core/settings.cpp:operator():74: Debugging_GdbstubPort: 24689
[ 0.569908] Input input_common/udp/client.cpp:StartCommunication:207: Starting communication with UDP input server on 127.0.0.1:26760
[ 1.603631] Frontend citra_qt/main.cpp:GMainWindow:191: Citra Version: Canary 1830 | HEAD-55b529b
[ 1.603651] Frontend citra_qt/main.cpp:GMainWindow:194: Host CPU: Intel® Core™ i3-7100U CPU @ 2.40GHz
[ 1.603695] Frontend citra_qt/main.cpp:GMainWindow:196: Host OS: Windows 10 (10.0)
[ 1.836606] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.836839] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.848744] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.848773] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.858653] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.858682] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.862415] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.862592] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 1.862741] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.869821] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.869851] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.874272] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.874293] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.883529] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.883557] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.890324] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 1.890335] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 1.890350] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 1.967535] Frontend citra_qt/main.cpp:CheckForUpdates:820: Update check started
[ 2.715954] Frontend citra_qt/main.cpp:OnUpdateFound:833: No updates found
[ 16.958514] Frontend citra_qt/main.cpp:CheckForUpdates:820: Update check started
[ 17.272961] Frontend citra_qt/main.cpp:OnUpdateFound:833: No updates found
[ 831.994893] Frontend citra_qt/main.cpp:BootGame:1012: Citra starting…
[ 832.119259] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 832.119275] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 832.351778] Audio.DSP audio_core/hle/wmf_decoder.cpp:Impl:67: Media Foundation activated
[ 832.357483] Audio.DSP audio_core/hle/wmf_decoder_utils.cpp:MFDecoderInit:50: Windows® Media Foundation found 1 suitable decoder(s)
[ 832.382858] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1663: default device period: 100000, minimum device period: 30000

[ 832.382871] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1676: Minimum latency in frames: 99

[ 832.382951] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2119: (000000001757ed40) Setup render: device=0000000000000000

[ 832.391141] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1994: Setup requested=[f=0 r=32728 c=2 l=3] mix=[f=0 r=48000 c=2 l=3]

[ 832.486775] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2170: Target sample rate: 32728

[ 832.496131] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2353: Stream init succesfull (000000001757ed40)

[ 832.850881] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 832.850911] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 832.974606] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:113: Request handler started.
[ 833.149763] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 833.182633] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 833.189773] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:827: ClCertA file missing

Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…
and upload your log here… don’t give it written raw…

so I tried loading Pokemon Y and it crashed again. I went and got the long after trying again and this is what I have. [ 0.111587] Config core/settings.cpp:LogSettings:77: Citra Configuration:
[ 0.111602] Config core/settings.cpp:operator():74: Core_UseCpuJit: true
[ 0.111604] Config core/settings.cpp:operator():74: Renderer_UseGLES: false
[ 0.111605] Config core/settings.cpp:operator():74: Renderer_UseHwRenderer: true
[ 0.111605] Config core/settings.cpp:operator():74: Renderer_UseHwShader: true
[ 0.111606] Config core/settings.cpp:operator():74: Renderer_SeparableShader: false
[ 0.111607] Config core/settings.cpp:operator():74: Renderer_ShadersAccurateMul: false
[ 0.111608] Config core/settings.cpp:operator():74: Renderer_UseShaderJit: true
[ 0.111613] Config core/settings.cpp:operator():74: Renderer_UseResolutionFactor: 1
[ 0.111614] Config core/settings.cpp:operator():74: Renderer_FrameLimit: 115
[ 0.111615] Config core/settings.cpp:operator():74: Renderer_UseFrameLimitAlternate: false
[ 0.111616] Config core/settings.cpp:operator():74: Renderer_FrameLimitAlternate: 105
[ 0.111616] Config core/settings.cpp:operator():74: Renderer_PostProcessingShader: none (builtin)
[ 0.111617] Config core/settings.cpp:operator():74: Renderer_FilterMode: false
[ 0.111618] Config core/settings.cpp:operator():74: Renderer_TextureFilterName: none
[ 0.111619] Config core/settings.cpp:operator():74: Stereoscopy_Render3d: 0
[ 0.111620] Config core/settings.cpp:operator():74: Stereoscopy_Factor3d: 5
[ 0.111620] Config core/settings.cpp:operator():74: Layout_LayoutOption: 3
[ 0.111621] Config core/settings.cpp:operator():74: Layout_SwapScreen: false
[ 0.111622] Config core/settings.cpp:operator():74: Layout_UprightScreen: false
[ 0.111622] Config core/settings.cpp:operator():74: Utility_DumpTextures: false
[ 0.111623] Config core/settings.cpp:operator():74: Utility_CustomTextures: false
[ 0.111624] Config core/settings.cpp:operator():74: Utility_UseDiskShaderCache: true
[ 0.111624] Config core/settings.cpp:operator():74: Audio_EnableDspLle: false
[ 0.111625] Config core/settings.cpp:operator():74: Audio_EnableDspLleMultithread: false
[ 0.111626] Config core/settings.cpp:operator():74: Audio_OutputEngine: auto
[ 0.111627] Config core/settings.cpp:operator():74: Audio_EnableAudioStretching: true
[ 0.111627] Config core/settings.cpp:operator():74: Audio_OutputDevice: auto
[ 0.111628] Config core/settings.cpp:operator():74: Audio_InputDeviceType: 1
[ 0.111629] Config core/settings.cpp:operator():74: Audio_InputDevice: Default
[ 0.111629] Config core/settings.cpp:operator():74: Camera_OuterRightName: blank
[ 0.111630] Config core/settings.cpp:operator():74: Camera_OuterRightConfig:
[ 0.111631] Config core/settings.cpp:operator():74: Camera_OuterRightFlip: 0
[ 0.111632] Config core/settings.cpp:operator():74: Camera_InnerName: blank
[ 0.111632] Config core/settings.cpp:operator():74: Camera_InnerConfig:
[ 0.111633] Config core/settings.cpp:operator():74: Camera_InnerFlip: 0
[ 0.111634] Config core/settings.cpp:operator():74: Camera_OuterLeftName: blank
[ 0.111634] Config core/settings.cpp:operator():74: Camera_OuterLeftConfig:
[ 0.111635] Config core/settings.cpp:operator():74: Camera_OuterLeftFlip: 0
[ 0.111636] Config core/settings.cpp:operator():74: DataStorage_UseVirtualSd: true
[ 0.111636] Config core/settings.cpp:operator():74: System_IsNew3ds: true
[ 0.111637] Config core/settings.cpp:operator():74: System_RegionValue: -1
[ 0.111638] Config core/settings.cpp:operator():74: Debugging_UseGdbstub: false
[ 0.111639] Config core/settings.cpp:operator():74: Debugging_GdbstubPort: 24689
[ 0.634974] Input input_common/udp/client.cpp:StartCommunication:207: Starting communication with UDP input server on 127.0.0.1:26760
[ 4.693534] Frontend citra_qt/main.cpp:GMainWindow:191: Citra Version: Canary 1830 | HEAD-55b529b
[ 4.693551] Frontend citra_qt/main.cpp:GMainWindow:194: Host CPU: Intel® Core™ i3-7100U CPU @ 2.40GHz
[ 4.693584] Frontend citra_qt/main.cpp:GMainWindow:196: Host OS: Windows 10 (10.0)
[ 4.902604] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.902798] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.911771] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.911791] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.915438] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.915450] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.918315] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.918319] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 4.918328] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.928100] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.928119] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.932500] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.932513] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.944795] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.944811] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 4.948375] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 4.948378] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 4.948387] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 5.206992] Frontend citra_qt/main.cpp:CheckForUpdates:820: Update check started
[ 6.095976] Frontend citra_qt/main.cpp:OnUpdateFound:833: No updates found
[ 20.957519] Frontend citra_qt/main.cpp:BootGame:1012: Citra starting…
[ 21.039744] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 21.039769] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 21.239050] Audio.DSP audio_core/hle/wmf_decoder.cpp:Impl:67: Media Foundation activated
[ 21.243628] Audio.DSP audio_core/hle/wmf_decoder_utils.cpp:MFDecoderInit:50: Windows® Media Foundation found 1 suitable decoder(s)
[ 21.275874] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1663: default device period: 100000, minimum device period: 30000

[ 21.275887] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1676: Minimum latency in frames: 99

[ 21.275992] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2119: (000000001742ca70) Setup render: device=0000000000000000

[ 21.284801] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:1994: Setup requested=[f=0 r=32728 c=2 l=3] mix=[f=0 r=48000 c=2 l=3]

[ 21.352626] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2170: Target sample rate: 32728

[ 21.361425] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: cubeb_wasapi.cpp:2353: Stream init succesfull (000000001742ca70)

[ 21.688453] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 21.688481] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 21.795121] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:113: Request handler started.
[ 21.898191] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 21.931821] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 21.937653] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:827: ClCertA file missing

here is a word limit so your whole log is not coming… there is a upload option in where you are typing… upload the whole log file generated by citra there…

I confused I don’t understand

like this…

I don’t know how to access my citra log files

the log can be found in Emulation > Configure > General > Debug > Open log location and bookmark this page and drag it hereafter closing Citra…

citra_log.txt (8.7 KB) I took a while but hopefully this is what you need.

System Information for Support

Client Version                                Canary 1830 HEAD-55b529b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

how do I enable Accurate Multiplication?

In configuration, under graphics advanced settings you should be able to enable accurate multiplication (warning: i was given this suggestion and it didn’t help me, but I’m on Mac - I have the same problem of Pokemon Y constantly crashing and haven’t been able to fix it yet)

it didn’t work but thanks for the suggestion.