Citra crashes when trying to load Pokemon Y

Citra Support
#1

Issue: Unable to load into the game.
Enter a description of your issue here, in full detail.
This is the first time I am using Citra as an emulator on my laptop as I have ran into errors multiple times before as well. I am currently unable to play Pokemon Y as there seems to be some error when I open the file. Any assistance would be greatly appreciated. :slight_smile:

System Information

  • Operating System: Windows 8.1 Pro
  • CPU: Intel i5 - 3337U 1.80 GHz
  • GPU: Intel HD 4000 (GT2)
  • Citra Version (found in title bar): Citra Nightly 1554
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Citra
Citra929×425 10.8 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (13.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 8.1 (6.3)
CPU                                                  Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            9.17.10.2867
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

#3

GPU Driver Version: 9.17.10.2867

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=72055
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

#4

Thank you so much for the solution provided! I tested it briefly to see if it works and it seems to be working fine! Will get back to you if any more issues arise!

Many thanks, once more!