Citra crashes while loading games

Citra Support
1

Issue:
Hello There. I am having problems loading any of the games. When I load one, it uses my ram a lot ( and I mean a lot! ). the fps counter slowly goes to 0, everything becomes slow and it takes a lot time to close. I forgot to mention that I have recently updated to the newest version.

System Information

  • Operating System: Windows 10 Education Edition
  • CPU: Intel iCore i3 4th gen 2.40 GHz
  • GPU: Intel HD 4000
  • Citra Version (found in title bar): Nightly1649
  • Game: Pokemon Omega Ruby and Pokemon Ultra Sun

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

3

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra and go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
4

ok there it is

Citra Log: citra_log.txt (18.5 KB)

5

System Information for Support

Client Version                                Nightly 1649 HEAD-a13a230
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

6

I can see a couple of issues that might be contributing to your problem. Please follow the following steps.

To update your drivers: Download win64_15.33.53.5161.zip (direct link) from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-?product=65700

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your GPU has driver bugs, it’s best to this older version of Citra until you upgrade your hardware: Download citra-windows-mingw-20191214-ddb7ead.7z (direct link) from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder.

Lastly, because you’ve messed around with a bunch of the settings that need be changed back to default, it’s easier to just generate a new config file. Go to File>Open Citra Folder, then open up the config folder and delete the qt-config.ini file there. Now restart Citra from the folder and launch your game.

1 Like
7

ok let me try this i will inform if helps

8

Updating the driver helped me out thank you so much