Citra crashing after some time (citra-qt stopped working)

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: windows 10 64 bit
  • CPU: i3 3110m
  • GPU: intel hd 4000
  • Citra Version (found in title bar): citra canary 1956
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra crash.PNG
    citra crash.PNG1366×766 275 KB

Diagnostic Log
citra_log.txt (4.7 KB)

i am using citra for about a year and this error never happened with me but from about a month my citra is crashing again and again after every 15 or 30 minutes. i have latest drivers of my graphic card. whenever i open any game ex:- pokemon ultra sun or pokemon y citra crashes after some time as i said above. please help.

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#4

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#6

please check it for me.
citra_log.txt (558.3 KB) e

#7

System Information for Support

Client Version                                Nightly 1697 HEAD-b3cab3c
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.5161
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics
#8

Ah, Intel HD 4000. Because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

#9

ok i will install it, thank you for helping me.

#10

i have the same problem but i can’t open citra! when i open it, i don’t have time to click file to open the log, the app freezing and it won’t open anymore if i try to restart the app. i already unistall citra a bunch of time but it not work! T_T what can i do???
i play with citra yesterday and it was all good. now with the update, it stop working

#11

right click on window button > run or press window key+r and then type %appdata% then open citra folder and open logs folder then you can see your log.

1 Like
#12

i have this message in the log
[ 2.696351] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 2.573779] Service.FS core/file_sys/ncch_container.cpp:Load:347: Failed to decrypt

#13

dont open log file just drag and drop it in your comment

1 Like
#14

citra_log.txt (6.2 KB)

#15

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#16

now just wait till someone tell you the solution.

1 Like
#17

ok! thank you so much for you help! ç_ç i’m very bad with this things <3

#18

thank you so much my citra is working fine now and no more crashes :smiley:

#19

citra_log.txt.old.txt (7.9 KB)

#20

System Information for Support

Client Version                               Nightly 1753   HEAD-cdbd72e
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.1
Graphics Renderer                            Radeon (TM) RX 470 Graphics
GPU Driver Version                           20.12.1 27.20.14501.28009
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
#21

Core <Critical> core/core.cpp:Load:293: Failed to load ROM (Error 1)!
This indicates a badly built ROM. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.