Citra crashing immediately after opening Pokémon Y

Citra Support
1

First time using Citra. After a few seconds of loading the game Citra just completely crashes.

System Information

  • Operating System: Windows
  • CPU: Intel(R) Core™ i7-6500U CPU @ 2.50GHz
  • GPU: HD Graphics 520
  • Citra Version (found in title bar): Citra Canary 1956
  • Game: Pokémon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (16.8 KB)

2

System Information for Support

Client Version                                Canary 1956 HEAD-7a60d46
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4463
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

3

I’ve read some other posts and I still can’t find a solution

4

This driver is out of date ^. To update: Download win64_25.20.100.6373.zip (direct link) from Download Legacy Intel® Graphics Driver for Windows® 10

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now download and install igfx_win10_100.9316.exe (direct link) from Download Intel® Graphics - Windows® 10 DCH Drivers

Try your game again after updating. If it still crashes, please upload another log file.

5

Works great now. Thanks so much!

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