Citra crashing when I load my ROMs

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
I’ve been trying to load ROMs of Pokemon X/Y and Sun/Moon but whenever I load the ROMs Citra can only get to the language selection screen before crashing.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-8250U CPU @ 1.60GHz 1.80 GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Nightly 1796
  • Game: Pokemon X/Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (73.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Nightly 1796   HEAD-b05b5b3
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           22.20.16.4836
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
3

This driver is very out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe