Citra crashing when i try to open ultra sun

Citra Support
1

Issue:
Whenever i try to open pokemon ultra sun, it crashes, it got to the “press start” menu the first time i launched it on citra 2009 BUT after that it kept crashing, on previous versions it was fine and played perfectly, ive tried deleting shader folder.(opengl)

System Information

  • Operating System: windows
  • CPU: i9400f
  • GPU: 1650
  • Citra Version (found in title bar): 2009
  • Game: Pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt.old.txt (6.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Nightly 2009  HEAD-40ba522
Operating System                             Windows 10 Version 22H2 (Build 19045.3448)
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

Go to File>Open Citra Folder, then delete the shaders folder found here. Now try your game again.

4

did not fix it. still crashes on launch, also sorry if i shouldve made it clearer, but i did say “ive tried deleting shader folder”)

5

Sorry, I asked you to retry since we’ve recently made changes to that part. Since the time in between that the topic was opened and when I responded was rather long, I figured we should do that again just to be sure. Can you upload a new log file on the latest Citra Nightly build? I want to double check something.

6

ok! no problem, sorry for the misunderstanding
log file:
citra_log.txt (11.3 KB)

7

System Information for Support

Client Version                               Nightly 2020  HEAD-b231a22
Operating System                             Windows 10 Version 22H2 (Build 19045.3570)
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

8

Maybe try disabling “Preload Custom Textures”? That can take a lot of RAM, which could possibly lead to crashes, especially on larger texture packs.

1 Like
9

right. so really wierdly this helped me get to the solution, when i turned on then off custom textures it worked? (i dont currently use a texture pack) Im not entirely sure what the issue was, i can turn on and off preload custom textures as i please and it works fine, it wouldnt be a ram issue i have 32gb, and im entirely unsure of what he issue was in the first place, because i can revert to the exact settings i was using before and it solved? The really strange thing is, ive already messed with that setting and it didnt fix it before LMAO. But anyway, thank you!

10

No problem, glad to be of help :smile:

1 Like