Citra crashing when running Pokemon Y

Citra Support
#1

Issue: Citra emulator immediately crashes when opening Pokemon Y
Enter a description of your issue here, in full detail.
When I double click on Pokemon Y after opening Citra, the emulator just exits with a “Citra quit unexpectedly” error prompt.

System Information

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1608 HEAD-a5fd11c
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

Try these two builds:

https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1588
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1587

#4

Hi tywald.

How do I install / unpack the builds from above? Sorry I am a complete computer noob.

EDIT:
I unzipped both builds and ran the citra-qt executable. I still get the same error as per when I posted.

#5

Download citra-osx-20200707-f4e727c.tar.gz and citra-osx-20200707-bd7ee8c.tar.gz from the links. MacOS already have tools (e.g Archive Utility) to open those archives. It should extract by simply double clicking on the files.

#6

I still get the same errors, though. Citra still crashes after I run Pokemon Y

#7

Try redump the game using the guides below. Make sure you have enough space on your Nintendo 3DS’s SD card:


It is recommended that you dump the update as well so you won’t have the save glitch: https://bulbapedia.bulbagarden.net/wiki/Lumiose_City_save_glitch

#8

3DS card?? I’m running the citra emulator on macbook.

#9

Nintendo 3DS stores data on an SD-card, when you dump your purchased games with like godmode9 it will save the dump on the SD-card then you transfer it to your Mac (which you should have tried to do already since you said you tried to run Pokémon Y).

I give you the benefit of the doubt that you didn’t pirate the game which would be illegal, take a look at the guides above so you can get the game from your Nintendo 3DS to your MacBook properly.