Citra crashing when trying to load Pokémon X (A fatal error occurred)

Issue:
Citra complains when trying to load Pokémon X with the following message:

A fatal error occurred. Check the log for details.
Continuing emulation may result in crashes and bugs.

The same happens with my only other game, Pokémon Moon.

System Information

  • Operating System: MacOS Monterrey
  • CPU: 2.2 GHz Quad-Core Intel Core i7
  • GPU: Intel Iris Pro 1536 MB
  • Citra Version (found in title bar): Nightly 1734 | HEAD-64b502a (2021-11-20)
  • Game: Pokémon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (366.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

Thanks in advance!

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris Pro OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

New log file:
citra_log.txt (23.9 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris Pro OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Followed these steps in the FAQ to create the log file:

  1. Open Citra.
  2. Open the log directory from Citra’s configuration window.
  3. Play your game until it crashes, closing Citra.

citra_log.txt (27.2 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris Pro OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Hopefully this log is better?:
citra_log.txt (20.4 KB)

Also found this when I clicked “Continue” and resized my window:

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris Pro OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

citra_log.txt (14.9 KB)

Tried turning off “Enable Hardware Shader” as linked in The game is still working but citra shows black screen when i start pokemon

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 12.0
CPU                                           Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris Pro OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Hi, please read what the bot has been telling you for the past month. You have a system configuration block and you need to follow the steps outlined in our FAQ on how to fix it. It is under “What should I do if I get an error saying something like GetConfigInfoBlock: Config block 0xXXXXX with flags X and size X was not found?

Hi, thanks for the reply. Apologies for the misunderstanding but I had been trying to look for “corrupted” in the FAQ without looking at the logs myself which has led to my confusion regarding this.
I now tried this from the FAQ (try deleting the file at user/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config and running the latest version of Citra.) and that has done the trick. Can confirm now that the game is working.
Thank you for directing me to the right section and apologies for dragging this issue!