Citra Crashing When Trying To Open Pokemon Ultra Moon

Whenever I try and load Pokemon Ultra Moon, Citra instantly stops working and crashes

  • Operating System: Windows 10 Pro
  • CPU: Intel® Core™ i7-6600U CPU " 2.60GHz 2.81 GHz
    16 GB Ram
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 961
  • Game: Pokemon Ultra Moon

citra_log.txt (13.5 KB)

In order to save a copy of the log, follow this guide:

Redump your rom, it may be corrupted.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (550.1 KB) everytime when i try to open pokemon ultra moon and when its trying to load citra crashes pls see if theres an issues if there is fix it and make sure pokemon ultra moon wont reset cuz im scared that it might reset

System Information for Support

Client Version                                Canary 1577 HEAD-11ceffa
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                  
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

and my intel is up to date it doesent need to update yet but how do i enable accurate multiplication???

Hi, do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

is something gonna happen if i delete opengl?

Nothing serious, Citra will just build a new shader cache from scratch.