Citra does not load any games

Citra Support
#1

Issue:
citra was working perfectly until the power went out in my house (I was using citra at that time) after that citra doesn’t load any game and I tried two and in both the screen stays black and doesn’t advance. I uninstalled it and reinstalled it but it doesn’t solve the problem I would appreciate very much if you could help me solve the problem.Another fact is that I was playing pokemon omega ruby when all this happened

System Information
Operating System: Intel Celeron J1800 CPU: @2.41GHz 2.4 GHz
GPU: Doesnt have one Citra Version (found in title bar): Citra Nightly 1589
Game: Any games
Screenshot of Issue (include the full Citra window including titlebar):

1
11366×768 221 KB

Diagnostic Log
citra_log.txt (4.7 KB)

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

I think this log is more complete citra_log.txt (81.0 KB)

#4

System Information for Support

Client Version                                Nightly 1589 HEAD-96fa75f
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might also need to use Nightly 1392 until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392