Citra doesn't working

Hi! i’m helping my friend to install and play on citra, but his game don’t play, stay on a black screen and

System Information

  • Operating System: Windows
  • CPU: he does not know
  • GPU: he does not know, sorry
  • Citra Version (found in title bar): 1610, it’s Nightly
  • Game: Pokémon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log (1).txt (16.9 KB)

he has tried to activate accurate multiplication, but to no avail…

System Information for Support

Client Version                                Nightly 1610 HEAD-4135a12
Operating System                              Windows 10 (10.0)
CPU                                           AMD FX(tm)-8300 Eight-Core Processor           
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             ATI Radeon 3000 Graphics
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

His graphics card is too old, the latest drivers are from 2013 :confused:

He will need at least a new graphics card, maybe check second hand? Preferably get Nvidia because Citra uses OpenGL and Radeon cards have poor OpenGL performance on Windows.