Citra Emulator Has Stopped Working

sarpdemirtas · March 17, 2020, 1:51pm

Issue:
When I try to open a game (Pokemon X), It only stops working.

System Information

Operating System: Windows 7 Ultimate
CPU: Intel Core i5-3210M 2.50 GHz
GPU: Intel HD Graphics 4000
Citra Version (found in title bar):
Game: Pokemon X
Screenshot of Issue

Diagnostic Log
citra_log.txt (4.4 KB)

CitraBot · March 17, 2020, 1:51pm

System Information for Support

Client Version                                Canary 1603 HEAD-57a892c
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

sarpdemirtas · March 17, 2020, 1:53pm

How to enable accurate multiplication ?

tywald · March 17, 2020, 2:35pm

In the Advanced tab in graphics options.

The log gets cleared each time you open Citra so make sure you do these steps to ensure it catches the issue:

Open Citra then File->Open Citra Folder then log folder(keep this open in the background, do not close the folder).
Start the game, then close Citra after it crashes(don’t reopen or the log gets cleared so you have to do it again).
Reupload the log here.

sarpdemirtas · March 17, 2020, 3:32pm

Sorry for late. Hope I did it true. Also I opened accurate multipication but it didn’t worked again.

citra_log.txt (6.4 KB)

CitraBot · March 17, 2020, 3:32pm

System Information for Support

Client Version                                Canary 1604 HEAD-66f1171
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

CitraBot · March 17, 2020, 3:37pm

System Information for Support

Client Version                                Canary 1604 HEAD-66f1171
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

sarpdemirtas · March 17, 2020, 3:38pm

I disabled but it didn’t launched games again.

tywald · March 17, 2020, 5:40pm

Sorry your log is still not useful, follow my steps again. You might need to turn off Hardware Renderer in order to get more info in the log.

sarpdemirtas · March 17, 2020, 6:49pm

citra_log.txt (6.4 KB) I thought I did everything but, I don’t know.

CitraBot · March 17, 2020, 6:49pm

System Information for Support

Client Version                                Canary 1604 HEAD-66f1171
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

tywald · March 17, 2020, 7:49pm

Hm, still null everywhere. Ok go ahead and turn off Hardware Renderer then do the steps again. Sorry for the inconvenience.

sarpdemirtas · March 17, 2020, 8:25pm

citra_log.txt (13.3 KB)

You meant these things yeah ?

Adsız

CitraBot · March 17, 2020, 8:25pm

System Information for Support

Client Version                                Canary 1604 HEAD-66f1171
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                            8.15.10.2618
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers

tywald · March 18, 2020, 8:07am

Build 8.15.10.2618

These drivers are very outdated, you need to update:

Download win64_15.33.49.5100.zip from https://downloadcenter.intel.com/download/29311/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
direct link: https://downloadmirror.intel.com/29311/a08/win64_15.33.49.5100.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

sarpdemirtas · March 18, 2020, 8:09pm

Is this all the problem ?

CitraBot · March 18, 2020, 8:43pm

System Information for Support

Client Version                                Canary 1605 HEAD-f6f16ce
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

CitraBot · March 18, 2020, 8:52pm

System Information for Support

Client Version                                Canary 1605 HEAD-f6f16ce
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

sarpdemirtas · March 19, 2020, 11:34am

Thank you. It worked.