Citra encountered Error with Video Core

Citra Support
1

Issue:
Trying to Play Pokemon Moon (Decrypted Already)
cant. ;;

  • Operating System: Windows 10 Pro 64-bit (10.0,Build 15063)
  • Citra Version (found in title bar): Citra Nightly #812
  • Game: Pokemon Moon

System Information

  Time of this report: 7/21/2018, 21:26:42
         Machine name: DESKTOP-MRTMV6A
           Machine Id: {D68DAA53-BF5F-4B39-9887-2ACEBAEA6D62}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
             Language: English (Regional Setting: English)
  System Manufacturer: BIOSTAR Group
         System Model: G41D3
                 BIOS: Default System BIOS
            Processor: Pentium(R) Dual-Core  CPU      E6600  @ 3.06GHz (2 CPUs), ~3.1GHz
               Memory: 8192MB RAM
  Available OS Memory: 8192MB RAM
            Page File: 3112MB used, 13270MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 144 DPI (150 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Enabled
             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode

Diagnostic Log
[ 0.077923] Frontend citra_qt/main.cpp:CheckForUpdates:533: Update check started
[ 3.253850] Frontend citra_qt/main.cpp:BootGame:677: Citra starting…
[ 3.358500] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:514: GL_VERSION: 1.1.0
[ 3.358509] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:515: GL_VENDOR: Microsoft Corporation
[ 3.358510] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:516: GL_RENDERER: GDI Generic
[ 3.358517] Render video_core/video_core.cpp:Init:36: initialization failed !
[ 3.358536] Core core/core.cpp:Load:110: Failed to initialize system (Error 9)!

2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

3

I believe you need a GPU with OpenGL 3.3+ support to run games on Citra, so you must update your graphics driver from OpenGL 1.1.

This is stated in the wiki as:

“The only hard requirements for the official version of Citra is a graphics chip that supports at least OpenGL 3.3 and a 64-bit OS running on a standard PC, but you definitely want a processor with the highest possible performance per core.”