Citra fatal error help plz

Issue:
when i start pokemon ultra sun it says fatel error update log file what do i do

System Information

  • Operating System: windows 10
  • CPU dont know :
  • GPU: dont know
  • Citra Version:1404
  • Game: pokemon ultra sun citra_log.txt (4.0 KB) ![Capture|690x485]
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1404 HEAD-68056af
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

A same error has happened already with another.

Redump your game with godmode9 and a clean dump and ensure that that runs.

  1. Launch GodMode9 by holding (Start) during boot
  2. Navigate to [C:] GAMECART
  3. Follow the steps applicable to your game cartridge:
  • 3DS Game Cartridge: Press (A) on [TitleID].trim.3ds to select it, then select “NCSD image options…”, then select “Build CIA from file”
  • NDS Game Cartridge: Press (A) on [TitleID].trim.nds to select it, then select “Copy to 0:/gm9/out”
  1. Your installable .cia or non-installable .nds formatted file will be outputted to the /gm9/out/ folder on your SD card