CItra Freeze 0 fps and 0% speed

Citra Support
#1

Issue:
Sometimes it works and sometimes it crashes and sometimes when it works it closes by itself.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-3340M CPU @ 2.70GHz 2.70 GHz
  • GPU: Intel® HD Graphics 4000
  • Citra Version (found in title bar): Citra Canary #1979
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1366×768 30.5 KB

Diagnostic Log
citra_log.txt (16.8 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#4

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#5

System Information for Support

Client Version                                Canary 1979 HEAD-3a9b369
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#6

I noticed that you have enabled hardware shaders. Try disabling them it caused issue in my Pokemon Sun and later as well.
Steps:

  1. Go to Emulation>configure
  2. Go to graphics tab
  3. Go to Advanced and uncheck the Enable Hardware Shader box. Try this. Though the emulation speed will drop drastically but it may work.
#7

^ This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]

Mirror link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.