Issue:
Sometimes it works and sometimes it crashes and sometimes when it works it closes by itself.
System Information
- Operating System: Windows 10
- CPU: Intel® Core™ i5-3340M CPU @ 2.70GHz 2.70 GHz
- GPU: Intel® HD Graphics 4000
- Citra Version (found in title bar): Citra Canary #1979
- Game: Pokemon Ultra Moon
- Screenshot of Issue (include the full Citra window including titlebar):
Diagnostic Log
citra_log.txt (16.8 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
I did not find anything wrong in your log file. Please wait for a moderator to assist.
I did not find anything wrong in your log file. Please wait for a moderator to assist.
The log file is incomplete. Make sure you follow the steps carefully:
- Open Citra, then go to
File>Open Citra Folder
(Citra>Open Citra Folder if on MacOS) and open up the log
folder. Now keep that open in the background.
- Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
- Now upload the log file in this chat.
System Information for Support
Client Version Canary 1979 HEAD-3a9b369
Operating System Windows 10 (10.0)
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz | AVX
Graphics API OpenGL 3.3.0
Graphics Renderer Intel(R) HD Graphics 4000
GPU Driver Version 10.18.10.4252
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
- Please enable the Vsync option if you are experiencing screen tearing.
I noticed that you have enabled hardware shaders. Try disabling them it caused issue in my Pokemon Sun and later as well.
Steps:
- Go to Emulation>configure
- Go to graphics tab
- Go to Advanced and uncheck the Enable Hardware Shader box. Try this. Though the emulation speed will drop drastically but it may work.
^ This driver is out of date. To update, download win64_15.33.53.5161.zip
from Intel® Graphics Driver for Windows* [15.33]
Mirror link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip
Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z
from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.