Citra freeze and 0fps once I open a game

Issue:
Enter a description of your issue here, in full detail.
Once I open the ROM Citra freezes, goes 0fps nan ms and can only close via task manager

System Information

  • Operating System: Windows 10
  • CPU: Inter® intel® core™ i7-3630qm cpu @ 2.40ghz
  • GPU: Inter HD Graphics 4000/Nividia GeForce GT 635M
  • Citra Version (found in title bar): Canary 1851
  • Game: Pokemon Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (16.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1851 HEAD-e44a132
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
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Go to Nvidia Control Panel and in Manage 3D settings, set preferred GPU to Nvidia.

Upload a new log if you still have issues.

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I updated the Interl driver and it worked. Thanks!

Intel HD 4000 has driver bugs where you can randomly crash so it is recommended that you run Citra with Nvidia (you also get better performance).

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Alright, I’ll set Nividia to preferred.

1 Like