Citra freeze screen when I´m going to buy things in pokemon UltraMoon

So when I´m going to buy things in the shop of center pokemon and the screen freezes but I can hear the music and with other things the citra goes well

System Information

  • Operating System: intel core i5-4210U
  • CPU: 2,4Ghz
  • GPU:
  • Citra Version (found in title bar): 1623
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (302.1 KB)

System Information for Support

Client Version                                Nightly 1623 HEAD-a576eb6
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4642
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Please try this:

  1. Disable all cheats
  2. Restart citra
  3. Talk to the store clerk again.