Citra Freezes at Startup

Issue:
Enter a description of your issue here, in full detail.
When I start either of my 2 games, Mario Maker or Mario 3D World, it freezes right near the beginning. I can close the window, sort of - I get the “Do you want to exit?” box, and I click yes, but nothing happens. It stays running until I CTRL+ALT+DELETE. I appreciate the help - it’s been a really useful emulator up until yesterday.

System Information

  • Operating System: Windows 10 Pro 64-bit
  • CPU: Intel Core i5-3470 CPU @ 3.20 GHz
  • GPU: Intel HD Graphics
  • Citra Version (found in title bar): 1728
  • Game: Mario Maker
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (15.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1728 HEAD-9019212
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Your driver is outdated, you need to update.

Download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU contains driver bugs too so you will need to use an older version of Citra.
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

Thank you! I started with the older Citra, and that alone made it playable! So I’m leaving the graphics drivers. Thank you for your help.