Issue:
Over the past week or more, whenever I try to open Citra, all I get is a mostly white screen with a few UI elements, and a “(Not Responding)” message in the titlebar. This is not after booting a game, just immediately after booting Citra itself. No matter how long I wait, it does not eventually unfreeze. The Citra log file is completely blank, so that provides no information.
Citra always worked consistently well for me before this, and I can’t think of any changes I’ve made to my PC that could have caused this new problem. I have tried at least 6 Citra updates as they’ve come out, and none have changed this. I tried uninstalling and reinstalling Citra, which didn’t fix it either. My GPU drivers and OS are all up to date. What else can I try?
Thanks in advance for any help! I really appreciate it.
System Information
- Operating System: Windows 10
- CPU: AMD Ryzen 5 3550H
- GPU: NVIDIA GeForce GTX 1650
- Citra Version (found in title bar): Citra Nightly 1996, Citra Canary 2630
- Game: N/A
- Screenshot of Issue (include the full Citra window including titlebar): https://imgur.com/a/30zByYF
Diagnostic Log
I cannot upload the log, as it is blank and therefore 0 bytes, so the forum will not allow it to be uploaded.
In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File
citra_log.txt (11.6 KB)
Same with some games
System Information for Support
Client Version Nightly 1996 HEAD-d0b897484
Operating System KDE Flatpak runtime
CPU AMD Custom APU 0405 | AVX2 | FMA
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [ ]
Shader JIT [x]
System Region 1
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
citra.log (12.1 KB)
increased the debug
System Information for Support
Client Version Nightly 1996 HEAD-d0b897484
Operating System KDE Flatpak runtime
CPU AMD Custom APU 0405 | AVX2 | FMA
Graphics API OpenGL 4.6
Graphics Renderer AMD Custom GPU 0405 (vangogh, LLVM 15.0.7, DRM 3.45, 5.13.0-valve37-1-neptune)
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
System Information for Support
Client Version Nightly 1996 HEAD-d0b897484
Operating System KDE Flatpak runtime
CPU AMD Custom APU 0405 | AVX2 | FMA
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
System Information for Support
Client Version Nightly 1996 HEAD-d0b897484
Operating System KDE Flatpak runtime
CPU AMD Custom APU 0405 | AVX2 | FMA
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
I can’t change my settings since I can’t get into a single menu within Citra.
I have updated to Citra Nightly 2005 and Citra Canary 2642, and am still experiencing this issue with both. Does anyone have a clue on how this can be fixed?
Please update to the latest Citra Nightly build. If the issue persists, try using the MSVC build from here: Release nightly-2015 · citra-emu/citra-nightly · GitHub
Go to File>Open Citra Folder, then delete the shaders folder found here. Now try your game again.
Update:
I wasn’t able to get Citra to work on my PC again. However, if anyone is experiencing the same problem as me, running Citra through the RetroArch program DOES work on my PC. So, to anyone else experiencing this freeze on startup, if updates or other potential solutions don’t work, I suggest you try running Citra via RetroArch.
Thanks for trying to help, everyone.
Can you try updating your integrated AMD GPU driver: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5-2
We’ve had some reports saying that this helped other users with the same issue.