Citra freezes once I start up a game then crashes

Issue:
When I first started out I had animal crossing and it had worked, audio worked, maybe a bit laggy in the beginning but it ran well and even saved. Then afterwards I open the game, it closes on it own without saving? So I left it alone a moment and then recently I come back to it and try again, but then I there were several updates and I figure that was why it was like that, closing on it own. I update it and start it up hoping it’ll work; it does not, instead once I start a game now whether its animal crossing or Zelda it freezes up once it starts and eventually stops working and crashes. I have tried uninstalling and reinstalling, I even tried using just Nightly than both of them and same results came along. Some help would be nice

System Information

  • Operating System: windows 10 pro
  • CPU: Intel® Core™i5-3317U CPU @ 1.70GHz, 1701 Mhz
  • GPU: Intel® HD Graphics 4000
  • Citra Version (found in title bar): Citra Canary 1777/Citra Nightly 1567
  • Game: Legend of Zelda: Ocarina of Time
  • Screenshot of Issue (include the full Citra window including titlebar):


    Diagnostic Log
    Upload your log file as an attachment by dragging & dropping.
    citra_log.txt (20.8 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1777 HEAD-3d6669d
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

GPU Driver Version: Build 10.18.10.4252

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=65707
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Hardware Renderer and Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392