Citra freezes when loading a game

Citra Support
#1

Citra unexpectedly freezes:
Game freezing after load, changing the FPS and nan ms to 0 (version: 1782)

Specs

  • Operating System: Windows 10
  • CPU: Intel Core i5
  • GPU: Intel HD Graphics 4000
  • Citra Version (found in title bar): 1782
  • Game: Mario Kart 7 (USA)
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1366×728 45 KB

Diagnostic Log
citra_log.txt (16.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I have the same issue, want to load and crash the emulator

#3

GL_VERSION: 3.3.0 - Build 10.18.10.4358
^ This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Additionally, your GPU has issues with the V-Sync option in Emulation>Configuration>Graphics>Advanced Tab. Disable that.

See if your issue persists after this. If it does, try going to File>Open Citra Folder, then renaming the nand folder found here to nand edit and restart Citra. Now try your game again. Let me know if it worked.