Citra freezes when starting any game


the citra worked fine until 2 days ago everytime i tried to load any game the app just freezes

System Information

  • Operating System: windows 10
  • CPU: Intel® Core™ i5-3317U
  • GPU: AMD radeon HD 8500M/8700M
  • Citra Version (found in title bar): nightly 1627
  • Game: tried pokemon Y/sun , dragon ball fusion
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (20.8 KB)

System Information for Support

Client Version                                Nightly 1627 HEAD-aced133
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

To update your drivers:
Download (direct link) from

Then follow this guide on how to install it:
Because you have a problematic GPU for citra, you may want to deactivate New 3DS Mode in emulation>configuration>system to prevent random freezes. If that doesn’t work, you will need to use an older version of citra found here: