Citra freezes when trying to load any game

Citra Support
#1

Issue:
Whenever I try to launch a game all of Citra freezes up, it doesn’t crash, it just stays open until I close it. I’ve tried waiting for over an hour with no changes. it was working fine yesterday and now all of a sudden nothing loads. I’ve made no major changes whatsoever.

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel(R) Core™ i5-3470 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
  • GPU: Intel HD Graphics
  • Citra Version: Nightly 1728
  • Game: Monster Hunter Generations and Pokemon Super Mystery Dungeon

Diagnostic Log
citra_log.txt (16.9 KB)

#2

System Information for Support

Client Version                                Nightly 1728 HEAD-9019212
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#3

According to intel my drivers are up to date.

#4

Latest is 5161. Follow these steps to manually update.

GPU Driver Version: 10.18.10.4252

This driver is outdated, you need to update.

Download win64_15.33.53.5161.zip from https://www.intel.com/content/www/us/en/download/18606/29969/intel-graphics-driver-for-windows-15-33.html
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you buy a graphics card or a new computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392