Citra freezing 0 FPS

Citra Support
1

citra_log.txt (53.4 KB)
Issue:
Enter a description of your issue here, in full detail.
Game runs somewhat but completely freezes at some points

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Ultra Moon USA
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Nightly 1782   HEAD-d380980
Operating System                             macOS 10.15
CPU                                          Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 640
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • Your GPU hardware only supports OpenGL version 4.1. Citra requires OpenGL 4.3.0 and above. https://citra-emu.org/wiki/faq/
3

well what do I do about that

4

citra_log.txt (34.1 KB)

5

System Information for Support

Client Version                               Nightly 1782   HEAD-d380980
Operating System                             macOS 10.15
CPU                                          Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 640
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • Your GPU hardware only supports OpenGL version 4.1. Citra requires OpenGL 4.3.0 and above. https://citra-emu.org/wiki/faq/
6

citra_log.txt (60.1 KB)

7

System Information for Support

Client Version                               Nightly 1782   HEAD-d380980
Operating System                             macOS 10.15
CPU                                          Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 640
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • Your GPU hardware only supports OpenGL version 4.1. Citra requires OpenGL 4.3.0 and above. https://citra-emu.org/wiki/faq/
8

citra_log.txt (42.2 KB)

9

System Information for Support

Client Version                               Nightly 1782   HEAD-d380980
Operating System                             macOS 10.15
CPU                                          Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 640
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • Your GPU hardware only supports OpenGL version 4.1. Citra requires OpenGL 4.3.0 and above. https://citra-emu.org/wiki/faq/
10

citra_log.txt (4 KB)

11

citra_log.txt (4.8 KB)

12

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

13

Please use the latest Canary build with Vulkan, instead of OpenGL.