Citra freezing and black screen

Issue: Pokemon Black Screen And game freeze

Enter a description of your issue here, in full detail.
When ever I start Pokémon Alpha Sapphire Citra always just shows a black screen or freezes when it reaches to the second image. Sometimes it allows me to pick my language and press begin but it just shows a black screen after that (I can sometimes hear audio).

System Information

Diagnostic Log
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System Information for Support

Client Version                               Nightly 1785   HEAD-baecc18
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                 
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

GPU Driver Version:

This driver is outdated, you need to update.

  1. Make sure Windows is updated, you should be on 21H2 or later. Check what you have currently by opening winver in Windows search.

  2. Download Intel® Graphics – Windows* DCH Drivers from
    direct link: