CItra Freezing and Black Screening

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
Pokemon Moon will freeze when i open the game or if i select a save. I can hear the musicin the background but screen will turn black

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i7-9700K CPU @ 3.60GHz
  • GPU: Intel(R) UHD Graphics 630
  • Citra Version (found in title bar): 2279
  • Game: Pokemon moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1021×728 8.4 KB

    citra_log.txt (124.1 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Canary 2279   HEAD-96cdf4c
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           24.20.100.6345
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
3

citra_log.txt (36.9 KB)

4

System Information for Support

Client Version                               Canary 2280   HEAD-fccf098
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           31.0.101.2111
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

6

System Information for Support

Client Version                               Canary 2338   HEAD-7075be3
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce RTX 3060/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

7

Are you still suffering from your issue after updating your drivers?