Citra Freezing at the start

The program was working well earlier in the week. About three days ago, it started to freeze after loading the shadders and starting the game. This error happens with any game I try.

System Information

  • Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
  • CPU: Intel® Core™ i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
  • Memory: 8192MB RAM
  • Available OS Memory: 8078MB RAM
  • DirectX Version: DirectX 12
  • DirectX Database Version: 1.0.8
  • Citra Version (found in title bar): Nightly 1690
  • Game: Legend of Zelda Majora’s Mask
  • GPU: Intel® HD Graphics 4000
  • Display Memory: 1792 MB
  • Dedicated Memory: 32 MB
  • Shared Memory: 1760 MB
  • Current Mode: 1360 x 768 (32 bit) (59Hz)
  • Screenshot of Issue

Diagnostic Log
citra_log.txt (16.2 KB)

In order to save a copy of the log, follow this guide:

System Information for Support

Client Version                                Nightly 1690 HEAD-2ddecf3
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics

The print without intervetion

the GPU Drivers are all up to date. I’ve already checked this

The latest drivers for Intel HD 4000 ends with 5161, are you sure? Take a screenshot of the performance tab in Task Manager where you have clicked on the iGPU, it will say what driver version is installed.

You can also open dxdiag and screenshot the Display tab.