Citra freezing when opening a game

Issue:
Enter a description of your issue here, in full detail.
i was playing pokemon x for 2 months using citra. one day it stopped loading the game and got stuck in intro song everytime after that day.

System Information

  • Operating System: Windows 10 pro 64 bit
  • CPU: Intel i3- 3220 3.30 GHz
  • GPU: Intel hd graphics
  • Citra Version (found in title bar): citra nightly 1724
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (25.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

citra_log.txt (23.6 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

GPU Driver Version: 10.18.10.4252

This driver is outdated, you need to update.

Download win64_15.33.53.5161.zip from https://www.intel.com/content/www/us/en/download/18606/29969/intel-graphics-driver-for-windows-15-33.html
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you buy a new computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

You should also set CPU clock in Citra (system tab in configuration) back to 100%. Changing it to something else will cause emulation to be unstable.